Our Vision
Our vision is to give our client's a cost effective and efficient removal service that exceeds their expectations in every way possible.
Our Mission
To educate and train our staff to understand that our client’s satisfaction is the key to the future and that by exceeding our client’s expectations will ensure our future in the removal industry for generations to come.
History of Carnall Removals
We thank you for the opportunity to present our Company profile which outlines the company's background, affiliations, personal services and global network operating in the specialised field of domestic, commercial and international moving.
Carnall Removals began over 50 years ago in Devon, England when Gerald Carnall commenced his removal and transport business. Graham Carnall, present Managing Director and son of Gerald, commenced operations at Warners Bay, Newcastle in 1978.
The business quickly gained a reputation in the industry for the packing and transportation of antiques and high value works of art. Some of the initial clients created a customer demand for expansion into household removals in the national and international markets.
The Company has nurtured and developed over the years to become one of the largest exclusive Newcastle based and controlled removalist company with branches in Sydney and Newcastle. The Company has fully accredited mutually exclusive agents in all states and territories.
One of Carnall's key elements to success has been the dedication and work ethics by a long serving team of both management and employees - a team effort that cannot be achieved by one man alone. Another is the individual and personalised attention given to every household shipment, both private and corporate. Today, the majority of Carnall's clients come from either repeat or referral sources which is a testament to its quality of services and performance.
New General Manager
After managing Carnall Removals for over thirty years, Graham Carnall has recently appointed Katherine Carnall as general manager of Carnall Removals.
In the short time as general manager, Katherine has brought Carnall Removals into the twenty first century by making changes to how we respond to the online quotes and enquiries. These changes include upgrading our old system to match new technology. This enables us to respond quicker to online quotes and enquiries.
We strongly believe Katherine will continue to improve how we conduct business in the future and continue to build our professional reputation in the community.